SmartPoint is ICTS’ latest solution for optimisation of checkpoint operations.
Addressing the issue of bottlenecks at passenger security checkpoints, SmartPoint measures and analyses the security process, including each of its components, in real time.
The results of the analysis allow airport operators to adapt and redesign the security process to ensure that it is in line with their passengers’ arrival patterns and service expectations.
For example: amend wait-time KPI’s (Key Performance Indicators) according to day of the week or time of day, open or close lanes on certain days or for certain flights, etc.
With SmartPoint airports can increase:
• Operational efficiency
• Passenger satisfaction
• Service quality
• Earning potential across the retail outlets.